Disaster Services

Disaster Case Management

The Disaster Case Management Program provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.

Camp Fire

Reach us directly by calling 844-556-6272 or
emailing campfire-casemgt@nvcss.org.

Our Camp Fire Disaster Case Management Team is located at the
following address:
1072 Marauder Street, Suite 220 | Chico, CA 95973

Frequently Asked Questions

August Complex Fire

Reach us directly by calling 833.775.3267 [statewide] or 530.605.5396
or emailing dcmptrinity@nvcss.org.

We will be serving residents of Trinity County that were impacted by this fire.

Bear Fire

Reach us directly by calling 833-775-3267 or
emailing campfire-casemgt@nvcss.org.

Additional contact information and location details will be made available as the program continues to develop.

DCMP May Newsletter [Butte]

Butte Hope

Helping fire survivors and fire-affected communities of Butte County regain a sense of hope, while continuing the hard work of recovery, building resilience and community ties for a stronger future.

Contact Information

10 Independence Circle
Chico, CA 95973
(530) 966-7382

Butte Hope Hours:
Mon-Fri: 8AM-5PM
Sat-Sun: Closed (unless at a scheduled event)

Crisis Outreach

Crisis Outreach is a community-based program that was created to support survivors recovering from the impact of the wildfires from 2018 and beyond. Over the last couple of years this program has expanded to assisting survivors in all six counties NVCSS serves – Butte, Glenn, Shasta, Siskiyou, Tehama and Trinity. Services are aimed at providing emotional support and connection to resources for those affected by wildfires, as well as Covid-19.

Contact Information

(530) 247-3341

Emergency Preparedness

Emergency Preparedness concentrates on providing communities with the tools and steps necessary to make sure they are safe before, during, and after an Emergency or Natural Disaster.

For more information, resources and supplies please contact:

  • LauraLyn Burch: Emergency Preparedness Educator (530) 826-6418
  • Michelle Morgan: Emergency Preparedness Program Manager (530) 815-5464

Email us at epbutteglenn@nvcss.org
Office Location: 1072 Marauder St. Suite 220, Chico CA, 95973

Emergency Preparedness Resource Library
Resiliency Library


As long as poverty, injustice & inequality persist, none of us can truly rest. It doesn’t take much to change a life, Get in touch today and start making the difference.